Privacy Policy

Privacy Policy

Last updated: April 2026

ESTARS operates Japan Media Store at https://japanmediastore.com. This page explains how we collect, use, and protect your personal information when you make a purchase or contact us.

Information We Collect

When you place an order, we collect the following information:

  • Name
  • Email address
  • Shipping address
  • Payment information (processed securely by Stripe — we do not store card details)
  • Phone number (if provided)
  • Order history and communication records

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping notifications
  • Respond to your inquiries and customer support requests
  • Comply with legal obligations under Japanese law
  • Improve our website and services

Payment Security

All payment transactions are processed through Stripe, a PCI-DSS compliant payment processor. We do not store, access, or transmit your credit card details. For more information, please refer to Stripe’s Privacy Policy.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following cases:

  • Shipping carriers — to deliver your order (name, address)
  • Payment processors — to process transactions securely
  • Legal requirements — if required by Japanese law or government authority

Cookies

Our website uses cookies to improve your browsing experience, remember your cart, and analyze site traffic. You can disable cookies in your browser settings, though this may affect some website functionality.

Data Retention

We retain your personal information for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes. Order records are retained for a minimum of 5 years as required under Japanese tax law.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data (subject to legal retention requirements)

To exercise these rights, please contact us at info@japanmediastore.com.

Third-Party Links

Our website may contain links to third-party sites (e.g. Rakuten, Amazon Japan). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact

If you have any questions about this Privacy Policy, please contact us: