Shipping Policy
All orders ship directly from Japan. Please read the following information carefully.
Processing Time
Orders are typically processed and shipped within 3–7 business days after payment confirmation. Pre-order items will ship on or after the official release date.
Shipping Destinations
We ship worldwide. All orders are shipped from Tokyo, Japan via Japan Post or courier services.
Estimated Delivery Times
| Region | Estimated Delivery |
|---|---|
| United States | 10–21 business days |
| Europe | 10–21 business days |
| Australia / New Zealand | 10–21 business days |
| Asia | 7–14 business days |
| Other regions | 14–30 business days |
Shipping Costs
Shipping costs are calculated at checkout based on destination and order weight.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the buyer and are not included in our prices or shipping fees.
Tracking
A tracking number will be provided by email once your order has been shipped. You can track your package via Japan Post International Tracking.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at info@japanmediastore.com within 14 days of the estimated delivery date. We will work with you to resolve the issue.